Refund policy

Because our products are made to order, we do NOT accept returns or exchanges, nor do we offer refunds. In the event that your order arrives damaged in any way, please email us as soon as possible at houseofchin2020@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.